Have A Happy Friday: UAL Isn’t!

I recently received the following email forwarded from several sources which has implications for everyone in business, and just living for that matter:

“A musician  named Dave Carroll recently had difficulty with United Airlines.United apparently damaged his treasured Taylor guitar  ($3500) during a flight.Dave spent over 9 months trying to get  United to pay for damages caused by baggage handlers to his custom Taylor guitar.During his final exchange with the United Customer Relations  Manager, he stated that he was left with no choice other than to create a  music video for YouTube exposing their lack of cooperation.  The Manager  responded : “Good luck with that one, pal”.

So he posted a retaliatory video on  YouTube.  The video has since received over 6 million hits.  United Airlines contacted the musician and attempted  settlement in exchange for pulling the video. Naturally his response was:  ”Good luck with that one, pal”. Taylor Guitars sent Dave 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in  orders.” His video is embedded below. Way to go Dave Carroll! Hank